Frequently Asked Questions

Bradford RESET is a free service.

We are a new service tackling the epidemic of domestic abuse seen across the UK including Bradford. Bradford RESET is a new service drawing on what works. Bridge leads this service in partnership with Create Strength Group. We use highly trained case workers for people causing harm and separate support is available to their whole family.

People can stay with us until they’re ready to leave. We fit our support around your day or evening availability.

First, we try to get to know you, find out what is happening in your life and what motivated you to contact us. We tell you about the service and answer any questions that come up. We listen a lot and get a feel for your needs. After that we talk about next steps. This will involve meeting up to go through our booklet, which covers the service in more detail. We then seek your consent to proceed.

It starts with conversations about you, what's happening in your life and how you feel about it. At the beginning we offer 1-to-1 support, with options to join group work programmes in person or online or continue 1-to-1 support.

• 1-to-1 support – We go through aspects of your life that are going well and cover aspects that are less good. We create a plan to identify and resolve the root causes of domestic abuse and address any unmet needs, enabling you to achieve positive, lasting change.
• Programmes – these programmes range from one off workshops to a 21-week program and are tailored to your needs covering skills for living and wellbeing. We also provide a Family Programme to anyone impacted by the harmful behaviours of someone supported by Bradford RESET.

We take your privacy seriously. What you say in sessions stays private, unless there is a safety concern. We do offer support to current or ex-partners as part of our ethical duty to keep everyone safe but we won’t share what you’ve said, or what they’ve said.

We hold 1-to-1 sessions and group work at our offices at 35 Salem Street in Bradford. We also offer online and telephone support. We can also arrange meeting in the offices of our partners across Bradford.

Bradford RESET is a voluntary programme. We know Court Reports can be important and demonstrate a commitment towards positive change. Whilst we cannot provide a character reference letter, we are able to provide a summary of your attendance, engagement and programme ccontent with us, when requested by your legal representative or the family or criminal court.

People can enter the service via two routes

• Professional referral -via encrypted online referral or dedicated freephone number 0800 915 9357
• Self-referral – via encrypted online referral or dedicated free phone number 0800 915 9357

You cannot refer someone yourself. They would need to call directly on freephone number 0800 915 9357 or review the website and refer themself via the online referral link.

If you are a family member or carer and know someone who is 16-17 years old who you think would benefit from this service, you can encourage them to look through the website and support them to refer or call our freephone number 0800 915 9357.

Bradford RESET supports everyone who:

• Is aged 16 or over of any gender, ethnicity or sexuality
• Have harmed or are at risk of harming in a family or intimate relationship.
• Are at any stage of change (whether motivated or resistant).
• May or may not have outstanding charges, ongoing investigations, or family court proceedings or re-offend during involvement with RESET

Bridge and Create Strength Group worked with 3 groups of people within our existing provision to consult on service name, programme model, language for the website and marketing materials. These groups included:

• Cohabiting couples with multiple needs, who have current or past experience of domestic abuse
• Single people harming someone in their family or past intimate relationship
• Victims with multiple unmet needs

Bradford RESET is funded by the Public Health team at the Bradford District Metropolitan Council to help address the high rates of domestic abuse in Bradford. The service started in March 2025 and is funded for 5 years.